Customer Support Ticket
Program Your Awning Remote
Replace Your Wind Sensor Batteries
Replace Awning Remote Batteries
Install Your Awning Valance
Remove Awning Valance
Manually Override Awning
Adjusting Your Awning Pitch
Frequently Asked Service Questions
Adding a Marygrove awning can leave you with many questions. Fortunately, we’ve compiled a list of FAQs to help give you the answers you need.
Often times there may be 2-3″ of fabric sticking out of the housing. This needs to be addressed immediately to prevent over-exposure and premature deterioration of the fabric. Please contact us right away if you notice that the fabric is not completely covered by the protective housing. A simple motor limit adjustment will be required by a Marygrove technician to adjust this.
All of our retractable awnings are designed for moderate wind conditions. However, you should retract your awning when the winds are strong enough to raise the awning and force the arms to flex. While small amounts of stress won’t cause immediate harm, leaving the awning open in excessive, high winds may damage the wall brackets and the arm support brackets. Even if you have a wind sensor installed on your awning, be sure to retract it when not in use. As always, never leave the awning unattended.
Our retractable awnings are designed to shed rainfall with adequate pitch and slope. There are several causes for water build up on your awning, the most common being a lack of pitch due to wall height restrictions. The second most common reason is heavy rain over short periods of time.
Be sure to retract the awning as soon as you notice water pooling on the fabric. Water should never be allowed to pool on the fabric. The weight of the water can break the arm brackets, stretch the fabric or bend the support bar, seriously damaging the awning and any items or persons beneath it.
Marygrove awning motors have less than 1 percent failure rate after five years. However, in the event that the awning fails to move in either direction, first check that the power cord is securely plugged into the outlet. Then check that the GFI (Ground Fault Interrupter) was not tripped. Next, check that the remote control light is working when you press the button. If not, replace the remote battery before proceeding. Please view our how-to video no how to change the remote battery here.
The motor has a built in thermal switch that may be activated after five minutes of continuous use and will take 15-20 minutes to cool down. After the motor cools down it will function as normal.
In the event that you need to retract your fully extended awning and your motor is not functioning properly, you are able to use the manual override. Unplug or disconnect power to the awning. Located at the motor end of awning, locate the black loop. Place the crank handle into the black override and turn the loop clockwise until the awning is fully retracted in. Contact our customer service team immediately to have a technician return to rest the motor limits if this occurs.
Throughout the year, your awning is exposed to moisture and the elements. Many new awning frames have metal to metal contact that will wear over time. To eliminate squeaking, simply use a silicone spray or paraffin-based lubricant into the elbow bracket of each arm. Avoid spraying the fabric as it will stain. If the squeaking persists, call for service.
Although the awning structures and fabrics are designed for year-round use, we strongly recommend removing the valence at the front of the awning during the winter months. By removing the two screws at the end of the valance bar, slide the valance out of the extrusion and carefully store it until next spring. This will prevent the valance and the piping from fraying due to wind and weather exposure.
Twice a year, to avoid excessive dirt build up on the fabric and frame, use a mild dish washing soap and a mild spray from the garden hose to keep your awning looking good all year. DO NOT USE A POWER WASHER on the fabric at anytime.
The pitch adjustment is built for simplicity and minor correction of the awning slope. To adjust the slope of the awning, open the awning halfway and insert the crank pole into the back of each arm. Crank the eyelet and rotate the pin 3 to 4 revolutions “counter clockwise” to lower and “clockwise” to raise. The awning pitch will be lowered by 6-12 inches. Do not lower the awning more than two feet from the hanging point. This halfway position of the arm will reduce the stress on the bracket and the bracket adjustment pin, to save on general wear & tear.