Never leave the awning out unattended. This voids the warranty. Even with a wind sensor, the awning should never be left out unattended.
The awning contains extruded and die‐cast aluminum components, powder‐coated for long lastng beauty. The connection points of the arms can be lubricated with a light silicon‐based lubricant (we do not recommend WD‐40, and strongly discourage white lithium grease as it turns color over time).
Excessive winds or water pooling on fabric will cause damage to the arms and framing, which is not covered by the warranty. Adjust the pitch at one side to allow water to run off. If the awning is pitched down but remains level from side to side, water will still pool along the front adding undue stress to the framework and brackets, which can result in damage to the awning, the wall, and personal injury.
To Adjust the Pitch: Roll the awning out only halfway. This ensures an easier adjustment and prevents the gear from stripping. Insert crank pole into loop at the base of the awning arm (not the black motor loop). Turn the loop until the awning begins to slope downward. Repeat this on the opposite arm to level the awning out. The lowest the pitch should be set is a 35‐degree angle. Leave the awning angled further down at one side to allow water to run off. Bring the awning back up to level before rolling in, or it will not roll in evenly and completely into the housing.
Never attempt to hang items from any part of the awning, except those accessories supplied by Marygrove (wind sensor, front screen, side screen).
Never attempt to repair or disassemble any part of the awning. Doing so will void the warranty and can cause personal injury.
If rolled in wet, fabric must be rolled back out to dry as soon as possible. Moisture trapped inside the fabric roll will lead to mold, mildew, premature deterioration, dry rot, cracking, etc.
Excessive winds can also cause fabric damage. Do not use in windy conditions over 25mph.
Water pooling on the fabric could result in the collapse of the awning and cause personal injury. Use adjustable slope feature to angle the awning down at one side to allow water to drain off properly. If water is still pooling on the fabric, roll the awning in immediately.
To Adjust the Pitch: Roll the awning out only halfway. This ensures an easier adjustment and prevents the gear from stripping. Insert crank pole into loop at the base of the awning arm (not the black motor loop). Turn the loop until the awning begins to slope downward. Repeat this on the opposite arm to level the awning out. Leave the awning angled at one side to allow water to run off. Bring the awning back up to level before rolling in, or it will not roll in evenly and completely into the housing.
It is normal for the fabric to form waves or wrinkles at the hemmed edges as the awning rolls up. This is because the fabric layer is double only along the seams. It is also possible for the awning fabric to slightly sag because of its own weight. This is normal. Leaving the awning open in warm weather should minimize the wrinkling over time.
Before rolling the awning in, remove any debris from the top of the fabric (leaves, twigs, etc.). Debris trapped between the layers of fabric rolled into the housing can cause staining of the fabric and extra bulk inside the housing, preventing the awning from fully retracting into the protective housing.
The awning should fully retract into the housing when closed. If the fabric is sticking out at all when the awning is rolled in, contact the Marygrove Customer Service Team immediately to schedule a service appointment to reset the motor limits. Overexposure of the fabric along the front will cause premature deterioration, mold, mildew, dry rot, cracking, etc.
Never use a barbeque grill, any type of patio heater or fireplace under your awning. Doing so could result in the fabric burning or melting, or potential personal injury. See details on the Warranty document for pro‐rated fabric replacement pricing.
Overuse of the motor will cause it to overheat and stop working. The motor is equipped with an automatic overheat protection shutoff system. If the awning is run in and out several times continuously, the motor will stop its operation. It will resume normal operation after approximately 15‐30 minutes of cooling down.
Never attempt to repair or disassemble any part of the motor, cord, plug, or motor component. Doing so will void the warranty and could result in personal injury.
If the awning is not fully retracting into the protective housing when closed, the motor limits need to be reset. Contact the Marygrove Awning Service Department immediately to have a service technician adjust the motor limits.
For fall/winter months, unplugging the motor cord from your wall outlet and covering the plug may prevent rain and moisture from entering the outlet which could interfere with proper motor function in the spring.
The awning remote should be stored in a safe, dry place when not in use. The remote battery should be changed every year, or as needed. Please visit our website for a how‐to video on changing the remote battery. We recommend removing the battery during the off‐season to preserve battery life and prevent the awning from being rolled out unintentionally.
Wind Sensor: The wind sensor (or vibration sensor) is engineered to detect vibrations in the front bar, signaling the motor to roll the awning in when the vibrations get too strong. The wind sensor is not an insurance policy against wind damage, so the consumer should use caution when using the awning during windy conditions. The wind sensor is more of a “safety net” if the owner is unable to roll the awning in when the wind speeds are too high or deemed unsafe for the awning to be rolled out. Even with a wind sensor, the awning should never be left out unattended. The wind sensor batteries must be removed during the off-season to prevent hearing the chirping sound of low/dead batteries. The wind sensor requires two (2) AAA batteries which should be removed and replaced every year. Visit our website at www.marygrove.com/service/ to view a how‐to video on how to remove and reinstall your wind sensor and batteries. The warranty on all accessories is one (1) year.
Wind Poles: Our wind poles are meant to stabilize the awning while rolled out. The poles lock into base brackets mounted to a solid surface like wood or concrete. We do not recommend mounting wind pole brackets into brick pavers, as the pressure from the uplift can pull the brick pavers out of the ground. The wind poles are also designed with a “breakaway” feature that will allow the awning to retract in even if the wind poles have not been properly disconnected. Always be cautious of the base brackets especially when the wind poles are not in use. The warranty on all accessories is one (1) year.
Front Screen: Our front screens are designed to provide an additional 4’ of shade along the front of the awning when the sun shines in at a lower angle. The front screen requires no maintenance, as it may remain attached to the awning year‐round. It is operated with the same manual crank handle used to adjust the pitch of the awning itself. The warranty on all accessories is one (1) year.
Side Screen: Our side screens are designed to provide addittional shade and privacy along the side(s) of the retractable awning. They are attached at the front bar and back hanging bar of the awning, and simply hook onto these points to enjoy approximately 4’‐5’ of shade. The side screens may remain attached to the awning while it is rolled in, but we recommend removing it if possible when not in use. Side screens must be removed in winter and stored in a dry place. The warranty on all accessories is one (1) year.
CARE & MAINTENANCE
The awning fabric has a special coating that delays the formation and accumulation of dirt and mold. To preserve this finish, a regular, light cleaning is recommended.
One of the best ways to keep your fabric looking good is to hose it off on a monthly basis with clean water. This helps prevent dirt from becoming deeply embedded in the fabric and eliminates the need for more frequent vigorous cleaning. In most environments, a thorough cleaning will be needed every 2 to 3 years. When it’s time for a thorough cleaning, the fabric can be cleaned while still on the frame.
Brush off loose dirt.
Prepare a cleaning solution of water and mild soap such as Woolite or Dawn dishwashing liquid.
Use a soft bristle brush to clean.
Allow cleaning solution to soak into the fabric.
Rinse thoroughly until all soap residue is removed.
Allow to air dry.
Repeat process if necessary.
May not require re‐treatment depending on the age of the fabric.
Overtime, the protective coating on the fabric will wear off. When this occurs, clean the awning thoroughly and apply a water-repellant fabric protectant like Sunbrella 303 Fabric Guard. It can be purchased from marine suppliers or online retailers like Amazon.
Removal of the valance in winter months will extend the lifetime and prevent premature damage. Visit our website for a how‐to video on how to remove your valance during harsh weather months.
Remove the bottom screw of the end cap at both ends of the valance bar.
Remove plastic mollies as well (if applicable).
Slide the valance out of one end, pulling with the vertical seams (not against).
Roll up the valance and store in a protective bag indoors for the winter months.
Store the screws & mollies with the valance to use at spring reinstallation.
Reinstall your valance in the spring when ready to start using it after harsher weather subsides. Visit our website for a how‐to video on how to reinstall your valance for spring.
Slide the end caps open to reveal the track in the valance bar.
Feed the valance back into the track. Sometimes it is helpful to have one person hold the valance slack up while the other person feeds it into the valance bar.
Be sure to pull the valance in a direction that is not against the vertical seams to prevent damage.
Reinstall the plastic molly at each end.
Slide the end cap back over the opening and reinstall the screw at each end.
CHANGING BATTERY REMOTE
The standard remote battery is a CR 2450 and can be found at any local battery retailer or hardware store. Before puttng the awning away for winter, we recommend removing the remote battery to prevent moisture, corrosion and prolong battery life. Flip the remote to the back side and slide the cover off to reveal the battery. Remove the battery using a fine tip object to gently pry it out. Replace the battery (lettering side up) and slide the cover back on. A how‐to video is also available on our website at www.marygrove.com/service/.
CHANGING WIND SENSOR BATTERIES
The wind sensor requires two (2) AAA batteries. Before puttng the awning away for winter, we recommend completely removing the wind sensor to prevent moisture and corrosion. Every spring, we recommend changing the batteries with brand new ones. The wind sensor is an elongated white box mounted to the valance bar towards the center of the awning. To change the batteries, remove the wind sensor by nudging it off the bracket in the direction of the arrow imprinted around one of the screws. Remove the interior black cartridge to reveal the batteries. Replace the batteries, click the black cartridge back into place, and reinstall the wind sensor by sliding it back into the bracket in the opposite direction of the arrow. A how‐to video is also available on our website at www.marygrove.com/service/ where you can also contact our Customer Service Team via Support Ticket, or call 800‐442‐9646 ext 7500.
SERVICE PLUS GOLD MEMBER PROGRAM
Avoid all of the above maintenance items by enrolling in our Service Plus Gold Member Program! For a yearly fee, an experience Marygrove Service Technician will visit twice a year. In spring, we will inspect all awning components, lubricate any joints as needed, set the motor limits, install the valance, replace batteries with new ones, and adjust the pitch as needed. In the fall, we will perform the same inspections, remove the valance, and remove batteries to put the awning away for winter. Please visit your customer portal for more informatioon, or contact our Customer Service Team at www.marygrove.com/service/ or 800‐442‐9646 ext 7500.