Customer Support

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At Marygrove, we’re always striving to give you 5-Star customer service.  If you have a question about or issue with one of our awnings, start by reviewing the FAQ section below.  If you don’t see the info you need there, you can create a support ticket and a service representative will be in touch with you.

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 9-5pm EST

S - S:

10-2pm EST

Customer Support

'How To' Guides

Training Videos

Customer Support Ticket

'How To' Guides

Changing Your Wind Sensor Battery

Changing your wind sensor battery can be done in just a few easy steps.

Changing Your Remote Battery

Do you need to purchase a new battery for your remote? Click the button below.

Training Videos

Retractable Awning Remote
Play Video

Programming Your Wind Sensor

Did you recently purchase a new wind sensor and now you need to program it to your awning? Watch the video to learn how.

Frequently Asked Questions

Adding a Marygrove awning can leave you with many questions. Fortunately, we’ve compiled a list of FAQs to help give you the answers you need.

It’s not unusual to see two to three inches of fabric sticking out at one end of the awning when completely retracted. This is normally visible at the opposite end of the motor.

Modern EZ awnings have a unique wrap around P.V.C. housing. If the awning fabric does not retract all the way into the box after the motor shuts off, this is very common and does not require a service call. Simply rotate the BLACK override loop attached to the motor end and rotate the loop clockwise. The fabric will draw tight into the box or under the hood of the awning system.

All of our retractable awnings are designed for moderate wind conditions. However, you should retract your awning when the winds are strong enough to raise the awning and force the arms to flex. While small amounts of stress won’t cause immediate harm, leaving the awning open in excessive, high winds may damage the wall brackets and the arm support brackets. If you do not have a wind sensor installed on your awning, be sure to retract it when not in use.

Our retractable awnings are designed to shed rainfall with adequate pitch and slope. There are several causes for water build up on your awning, the most common being a lack of pitch due to wall height restrictions. The second most common reason is heavy rain over short periods of time.

Be sure to retract the awning as soon as you notice water pooling on the fabric. The weight of the water can break the arm brackets, stretch the fabric or bend the support bar, seriously damaging the awning.

Marygrove awning motors have less than 1 percent failure rate after five years. However, in the event that the awning fails to move in either direction, first check that the power cord is securely plugged into the outlet. Then check that the GFI (Ground Fault Interrupter) was not tripped. Next, check that the remote control light is working when you press the button. If not, replace the battery before proceeding.

The motor has a built in thermo switch that may be activated after five minutes of continuous use and will take fifteen to twenty minutes to cool down. After the motor cools down it will function as normal.

In the event that you need to retract your fully extended awning and your motor is not functioning properly, you are able to use the manual override. Located at the end of the awning on the same side as the motor, place the crank handle into the black override and turn the loop clockwise until the awning is fully retracted.

Throughout the year, your awning is exposed to moisture and the elements. Many new awning frames have metal to metal contact that will wear over time. To eliminate squeaking, simply use a silicone spray or paraffin-based lubricant into the elbow bracket of each arm. Avoid spraying the fabric as it will stain. If the squeaking persists, call for service.

Although the awning structures and fabrics are designed for year-round use, it is advisable to remove the valance at the front of the awning during the winter months. By removing the two screws at the end of the valance bar, slide the valance out of the extrusion and carefully store it until next spring. This will prevent the valance and the piping from fraying due to wind and weather exposure.

Twice a year, to avoid excessive dirt build up on the fabric and frame, use a mild dish washing soap and a mild spray from the garden hose to keep your awning looking good all year. DO NOT USE A POWER WASHER on the fabric at anytime.