The installers will set the pitch or slope of your awning at the time of installation. Please be sure to review the final installation so that the pitch is adjusted where you would like it to before the installers leave your residence. The adjustment of pitch is not covered in your warranty so please be sure to review the slope position at the time of completion. In order to change the slope of the awning after the installers have left is quite simple but will require two people and a wrench. There are several fixed slope systems, however to adjust the slope simply loosen the bolts at the shoulder location, be sure to have someone support the front of the arm. Raise or lower each arm to the desired pitch and re-tighten the bolts. There is a minor adjustment knob on the front of the bracket, loosen the bolts and rotate the fine adjustment knob right to raise and left to lower. Re-tighten the bolts.
EZ Slope Awnings
EZ slope awnings are designed for maximum stability and strength. The pitch adjustment on these awnings is built for simplicity and minor correction of the awning slope. To adjust the slope of the awning, open the awning ½ way and by inserting the crank pole into the back of each arm, crank the eyelet and rotate the pin 3 to 4 revolutions "counter clockwise" to lower and "clockwise" to raise. The awning pitch will be lowered by 6-12 inches. Do not lower the awning more than TWO feet from the hanging point. DAMAGE will occur to the slope adjuster if you lower or raise the awning without first putting the awning in the ½ way position. This ½ way position of the arm will reduce the stress on the bracket and the bracket adjustment pin, offering you many years of service.
The warranty of these components will be void if the gear(s) are stripped or damaged from abuse. Adjusting the pitch up or down with the awning fully projected will damage the adjustment pin and void the warranty.
Fabric not retracting into the box or under the protective cover
It is not unusual to see two to three inches of fabric sticking out at one end of the awning when totally retracted, normally visible at the opposite end of the motor. (Refer to # 1 on diagram)
Modern EZ awnings have a unique wrap around P.V.C. housing. If the awning fabric does not retract all the way into the box after the motor shuts off, this is very common and does not require a service call. Simply rotate the BLACK override loop attached to the motor end and rotate the loop clockwise. The fabric will draw tight into the box or under the hood of the awning system.
Excessive Winds
All of our retractable awnings are designed for moderate wind conditions; however your awning should be retracted when the winds are strong enough to raise the awning causing the arms to flex. Stressing the awning in such a way will not create immediate harm but leaving the awning exposed to excessive or sudden wind gusts may create damage to the wall brackets (Refer to #2 on diagram) and/or the arm support brackets. (Refer to #4 on diagram) If you do not have a wind sensor installed on your awning be sure to retract the awning when not in use.
Excessive Rain
All of our retractable awnings are designed to shed rainfall, providing the pitch or slope of the awning is adequate. There are several causes for water build up on your awning. The most common problem is the lack of pitch on the awning due to wall height restrictions. The second reason is, heavy down pours of rain in a short period of time. Be sure to retract the awning when there is apparent build up of water on the fabric. The weight of the water will cause the arm brackets to break and if there is ample water on the fabric, the fabric will stretch and the support bar may bend causing serious damage to the awning.
Motor Not Working
Marygrove Awning motors have less than 1% failure rate after five years, however, in the event that the awning fails to move in either direction, first check that the power cord is securely plugged into the outlet. Then check that the GFI (Ground Fault Interrupter) was not tripped. Next, check that the remote control light is working when you depress the button. If not, replace the battery before proceeding.
The motor has a built in thermo switch that may be activated after five minutes of continuous use and will take fifteen to twenty minutes to cool down. After the motor cools down it will function as normal.
In the event that these items are secure and the awning is extended, you need to retract the awning therefore your awning motor has a built in manual override. This override is located at the end of the awning on the right or left side where the motor is inserted into the drive shaft. Place the crank handle into the black override, then turning the loop clockwise until the awning is fully retracted. (Refer to #8 on diagram)
Awning Squeaks
Through the year the awning is exposed to moisture and common atmospheric conditions. Many new awning frames have metal to metal contact that will wear overtime. To eliminate the sounds, simply spray WD-40 or the equivalent into the elbow bracket on each arm. Being careful not to over spray on the fabric. WD-40 will stain the fabric so be sure to protect the fabric by placing a cloth in front of the awning fabric and spraying the WD-40 directly into the joint with 3 to 4 inch plastic nozzle. In the event the squeak continues, call for service. (Refer to #3 on diagram)
Winter Protection
Although the awning structure and fabric are designed for all year use, it is advisable to remove the valance at the front of the awning. Simply by removing the two screws at the end of the valance bar, slide the valance out of the extrusion and carefully store the valance until next spring. This will prevent the valance and the piping from fraying due to wind and weather exposure.
Cleaning Your Awning
Twice a year, to avoid excessive dirt build up on the fabric and frame, use a mild dish washing soap and a mild spray from the garden hose to keep your awning looking good all year. DO NOT USE A POWER SPRAYER on the fabric at anytime.
